Lead Product Designer

Lead Product Designer, 3-month engagement

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UX strategy, information architecture, workflow redesign

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Role-based permissions, system-level decisions

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Design quality oversight.

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Overview

IDI is an enterprise SaaS platform used by organizations and Qualified Administrators (QAs) to manage, distribute, and report on intercultural assessments.

As adoption increased, the original platform struggled to scale. Core workflows became difficult to navigate, information was unstructured, and users frequently relied on IDI staff to complete routine tasks such as placing assessments, retrieving data, or exporting reports.

This redesign focused on strengthening existing workflows, improving usability across roles, and enabling users to manage assessments independently — while working within real technical, business, and timeline constraints.

Team

• Product Manager
• Engineering
• Junior Product Designer (design execution & component support)

I partnered closely with a junior designer, defining the system-level structure and mentoring execution while maintaining ownership of the overall product vision.

The Problem

The original platform relied on a flat, tile-based dashboard that did not scale with enterprise complexity.

As more features and user roles were introduced:

• Information became difficult to locate
• Assessment management required frequent support